Technical Support
Professional 24/7 technical support for all your IT infrastructure needs
Our Support Services
Comprehensive technical support covering all aspects of your IT infrastructure
Server Support
24/7 monitoring and maintenance of server infrastructure
- Hardware diagnostics
- Performance optimization
- Security updates
- Backup management
Network Support
Complete network infrastructure support and troubleshooting
- Network monitoring
- Connectivity issues
- Security configuration
- Performance tuning
Data Center Support
Comprehensive data center operations and maintenance
- Infrastructure monitoring
- Environmental controls
- Power management
- Security systems
Security Support
Cybersecurity monitoring and incident response
- Threat monitoring
- Incident response
- Security audits
- Compliance support
Support Levels & Response Times
Different support levels to match your business needs and urgency requirements
Level 1 - Basic Support
General inquiries and basic troubleshooting
Response Time
Within 4 hours
Availability
Business hours (9 AM - 6 PM)
Level 2 - Priority Support
Advanced technical issues and system problems
Response Time
Within 2 hours
Availability
Extended hours (8 AM - 10 PM)
Level 3 - Critical Support
Emergency situations and critical system failures
Response Time
Within 30 minutes
Availability
24/7 availability
Emergency Support Available 24/7
Critical system failures and emergency situations require immediate attention. Our emergency support team is available around the clock to resolve critical issues.
Get Support Now
Multiple ways to reach our technical support team
Phone Support
General Support:
+92-321-5570471
Emergency Hotline:
+92-321-5570471
Email Support
Technical Support:
Info.softtg@gmail.com
Emergency Issues:
emergency@stg.com.pk
On-Site Support
Available in Gilgit-Baltistan
Emergency on-site visits
Scheduled maintenance
Contact for details